Since the release of BMC Service Desk Express v10, RJR has worked on the localization to allow clients to benefit from the new features as soon as possible. RJR is proud to announce the release of BMC SDE v10 in French! Our clients can now benefit from an environment completely localized in French for their Service management. The implementations of this version are fully supported by any current and future BMC patches.
View Screenshot Here!
It is possible to upgrade from Magic 8.1 (and other versions) to v10!
Magic Service Desk 8.1 is still being used by some clients because it was the only French version available at the time. This version is limited in terms of functionality compared to the current versions of the product. It is definitely possible to upgrade the environment from 8.1 to BMC SDE v10 in order to benefit from the new functionalities. The other versions of BMC SDE / Magic SD can also be upgraded to SDE v10. RJR has multiple clients that are currently running BMC SDE v10 in French!
Click here to access our demo site!
For more information, please contact your account executive by phone @ 1.613.233.1915 or byemail or visit the RJR website.