Ron Sorrell, Vice-President & CSO
Ron is responsible for overseeing RjR’s Managed Services Department. He brings to RjR more than 20 years of IT Service Management (ITSM) experience—consulting, integrating, supporting and training—and 27 years of IT and consulting experience. Ron is well known within the ITSM user community as one of the top ITSM experts in the world.
Before partnering with RjR in 2005, Ron worked in the industry as a consultant and provided high level processing analysis and implementation for service desks, including Enterprise Level Support. Ron worked at Sceptre Advanced Business Solutions as a Manager and Senior Consultant, providing functional advice and testing to Network Associates, Inc. (NAI) on all new versions of SupportMagic SQL before its general release to the public. More specifically, Ron worked in the industry he now serves, which has enabled him to provide an exceptionally strong customer service oriented approach to his role at RjR.
Ron is a certified NAI Integrator, BMC Certified Consultant, ITIL Foundation Certified, and holds an Honours Bachelor of Commerce degree from the University of Windsor in Ontario, Canada.
Volunteering as President of the National Capital Officials Association, Ron spends his time outside of work organizing officials for Youth and Adult Touch & Flag Football programs throughout the Ottawa area. Ron keeps active by playing and refereeing with local softball and touch football teams.