Webinars 2017-10-20T13:57:13+00:00

Workload Automation. Are you missing out?

ITSM WebinarsCompanies just like yours are improving workflow automation, reducing operating costs, and deploying new services faster while improving IT system reliability through workload automation.

The pressure is growing for IT organizations to deliver new services more quickly and to get systems running more reliably. To keep up with demands, IT teams need to automate as much support and development work as possible.

What are you waiting for?

Join us to learn about how you can operationalize applications faster, at higher quality, by embedding automated workflow scheduling into your dev and release processes.  How you can take advantage of workload automation to enhance automated application workflow promotion through automated job promotion across environments.

This hour long webinar can save you thousands of hours of work in the long run and the return on investment is truly unbelievable.

Just a few key benefits include:
  • Workflow deployment time reduced up to 80%
  • Admin costs and time reduced from months to a couple of days with automated client and agent deployment
  • Save up to 50% administrative time with the global calendar feature

We will provide real life cases of we have directly helped organizations like yours simplify and automate diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.

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Migration 4 part webinar series

Is Migrating from Service Desk Express the next big thing on your to-do list?

Migration Webinars

Service Desk Express support will soon come to an end and time has come to start thinking about Migrations.  If you have lived through a migration you know that expertise, planning and strategy are key to any successful implementation.  Join us for our four part “migration” webinar series.

Our informative and educational webinar series is designed to help you understand the impact of a migration and how combining BMC solutions and RjR’s end-to-end planning can simplify and reduce migration complexity.

Part 1: Introduction to Migration: Tips and Tricks on Selecting the Right Solution

Tuesday November 15, 2016 2:00 PM EST

Our first webinar “Introduction to Migration: Tips and Tricks on Selecting the Right Solution” will provide a high level overview of all three service desk tools you may want to consider and why you may choose one solution over the others. Join Ron Sorrell, Vice President  & CSO at RjR, as he shares his 20 years of ITSM experience, insight and knowledge of migrations using real world migration scenarios.

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Part 2: A look into FootPrints Service Core

Tuesday November 22, 2016 2:00 PM EST

Our second webinar will take a closer look into FootPrints Service Core and how it can effectively deliver IT and business services using popular self-help capabilities, a knowledge base, analytics, and more. We will also show you the power of FootPrints Service Core ITSM Database unique to RjR. This tool provides out of the box ITIL processes that have saved $72,000 in professional services on average to many of our clients.

Nic Roome, IT Service Management consultant at RjR is one of the most active contributors in BMC Communities and his hands on experience will provide you with an insightful look into this product through his expert eyes with a chance to see this tool in action.

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Part 3: A look at Remedyforce

Tuesday November 29, 2016 2:00 PM EST

Our third webinar will take a look at Remedyforce built on Salesforce App Cloud that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Remedyforce provides comprehensive IT service management and ITIL® functionality to help IT run at the speed of business. Join us to learn more.

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Part 4: A look into Remedy

Tuesday December 6, 2016 2:00 PM EST

Our fourth webinar will look into Remedy, available both as an on premise and a cloud-based solution; the BMC Remedy IT Service Management Suite combines decades of market-leading service support solution experience with a modern, intelligent approach to today’s service desk. No other ITSM solution meets the needs of the modern IT organization. Join us to learn more.

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