FootPrints Advanced Starter Template2018-11-12T14:14:23+00:00

FootPrints Advanced Starter Template

FootPrints Advanced Starter Template

Saving you time on implementation!

Our solution provides a fully functional FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

It also includes other popular processes including Purchase Management (with CMDB integration), Known Error Database (with Problem integration), Task Management, Surveys, Licence and Session Tracking, and Record Purging.

Additional features available:

  • Tracking session logins and logouts for 30 days
  • Tracking hourly licence usage for 30 days
  • Preventive Maintenance integrated with Task Management
  • Purchase Management (Purchase Requisition, Purchase Order, Purchase Items) integrated with CMDB
  • Record Purging
  • Change Calendar Automation
  • Problem subscription creating “child” Incidents
  • Client Management integration ready

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Highlights for Version 2018.R2.2 are:

  • On-Demand Survey
  • Change Calendar Automation

  • New Search Criteria

  • In Change, prevent end times from occurring before start times

Key Benefits:

  • All designs, build, and testing have been done for you, saving you weeks’ or months’ of implementation time

  • All designs are based on ITIL requirements, where applicable

  • None of the pre-configurations lock you into any functionality so it is entirely changeable

Includes predefined functions such as:

  • Visual Attributes
  • Saved Searches
  • Relationships
  • System Roles
  • Quick Templates
  • Forms
  • Business Rules
  • Portals
  • Email Templates
  • Consoles
  • Incident Surveys
  • Fields
  • Workflows
  • Roles

Purchase Management features include:

Purchase Requisition

  • Built in PR status and workflows
  • Built in requisition approvals process
  • Purchasing Item tracks the list pricing, discount & quantity ordered

Purchase Order

  • Purchase Order tracks payment terms, tax rate, shipping & handling, external purchase order numbers and tracking numbers
  • Items are automatically created in CMDB upon receipt of order

Changelog for Version 2018.R2.0

Corrected Issues
1204 Add field dependencies to Serial Numbers and Asset Tags on Purchase Item to match configurations in the CMDB based on CI Type
1225 Primary Assignee receives all SLM notifications at the same time shortly after ticket creation
1228 Unable to use Monthly – Day within Preventative Maintenance
1229 ‘Monitor’ incorrectly displays as a sub-category of ‘BMC Client Management Notification Event’
1231 Fix Preventative Maintenance ‘Monthly – The’ variable for the ticket number
New Features
1215 Add field dependencies to Serial Numbers and Asset Tags on Purchase Item to match configurations in the CMDB based on CI Type
1218 Primary Assignee receives all SLM notifications at the same time shortly after ticket creation
1221 Unable to use Monthly – Day within Preventative Maintenance
1223 ‘Monitor’ incorrectly displays as a sub-category of ‘BMC Client Management Notification Event’
1230 Fix Preventative Maintenance ‘Monthly – The’ variable for the ticket number
Tasks Completed
1136 Upgrade old references of ‘fpscdb…’to ‘fpdb…’
1160 Upgrade FACT bundle from 1.5.5 to 1.6
1216 Upgrade to FootPrints 20.18.02
1219 Remove RjR community fix for BMC Defect DRZNZ-1019, it is now included in 20.18.20
1232 Adjust CMDB View role permissions
1233 Prepare for 2018.R2.0