ITSM Database 2018-04-18T11:57:21+00:00

ITSM Database

ITSM Database

Version 2018.R1.0 released !

The FootPrints ITSM Database solution provides out of the box ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB) and now Purchase Management.

RjR estimates this bilingual (English and French) solution saves on average approximately $72,000 in professional services.

View the PDF
Contact Us

Highlights for Version 2018.R1.0 are:

  • On-Demand Survey
  • Change Calendar Automation
  • New Search Criteria @team
  • New Search Criteria approver = @me
  • In Change, prevent end times from occurring before start times

A turn-key solution that:

  • Assists customers with reducing implementation time (savings of 8 weeks of professional services)

  • Means less implementation problems due to a standardized environment

  • Will be up and running in as little as two weeks with all configured processes including system administrator training

  • Provides customers with immediate ITIL compliancy

  • Provides ongoing updates

Includes predefined functions such as:

  • Visual Attributes
  • Saved Searches
  • Relationships
  • System Roles
  • Quick Templates
  • Forms
  • Business Rules
  • Portals
  • Email Templates
  • Consoles
  • Incident Surveys
  • Fields
  • Workflows
  • Roles

Purchase Management features include:

Purchase Requisition

  • Built in PR status and workflows
  • Built in requisition approvals process
  • Purchasing Item tracks the list pricing, discount & quantity ordered

Purchase Order

  • Purchase Order tracks payment terms, tax rate, shipping & handling, external purchase order numbers and tracking numbers
  • Items are automatically created in CMDB upon receipt of order