FootPrints ITSM Database 2017-11-14T14:40:43+00:00

FootPrints ITSM Database

Version 2017.R1.0 released !

The FootPrints ITSM Database solution provides out of the box ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB) and now Purchase Management. RjR estimates this bilingual (English and French) solution saves on average approximately $72,000 in professional services.

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Highlights for Version 2017.R1.0 are:

  • Graphical Process Guide
  • License/Session Usage Auditing
  • Record Archiving and Deletion

A turn-key solution that:

  • Assists customers with reducing implementation time (savings of 8 weeks of professional services)

  • Means less implementation problems due to a standardized environment

  • Will be up and running in as little as two weeks with all configured processes including system administrator training

  • Provides customers with immediate ITIL compliancy

  • Provides ongoing updates

Includes predefined functions such as:

  • Visual Attributes
  • Saved Searches
  • Relationships
  • System Roles
  • Quick Templates
  • Forms
  • Business Rules
  • Portals
  • Email Templates
  • Consoles
  • Incident Surveys
  • Fields
  • Workflows
  • Roles

Purchase Management features include:

Purchase Requisition

  • Built in PR status and workflows
  • Built in requisition approvals process
  • Purchasing Item tracks the list pricing, discount & quantity ordered

Purchase Order

  • Purchase Order tracks payment terms, tax rate, shipping & handling, external purchase order numbers and tracking numbers
  • Items are automatically created in CMDB upon receipt of order