FootPrints Service Core ITSM Database 2017-03-09T12:39:36+00:00

Footprints Service Core ITSM Database





Now includes Purchase Management!

Highlights for Version 0.3.17 are:

  • Change notification checkbox logic to drop down with one-off option added
  • Knowledge Customer role permission to view published internal should be set to no
  • Incident and Service Request SLT notifications don’t send to primary assignee
  • Rename ‘Domain Name’ fields for AB and related to ‘User ID’
  • Upgrade to 12.1.05
  • Set priority field to read-only and ensure container roles have edit

Our solution provides out of the box ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB) and now Purchase Management. RjR estimates this bilingual (English and French) solution saves on average approximately $72,000 in professional services.

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