Managed Solutions 2017-12-11T11:39:21+00:00

Managed Solutions

Asset Management

Asset Management

Within the Information Technology Infrastructure Library (ITIL) system, Asset Management becomes much more. The assets covered are controlled by Configuration Management, which also identifies the nature and importance of the relationships between the assets—in other words, Configuration Items (CIs).

This is the key to establishing and maintaining best practices, improving asset service levels and managing service risk and IT resources efficiently and cost effectively.

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Change Management

Change Management

Unmanaged change can create chaos. RjR can assist you by implementing a Change Management strategy that enables you to manage and control changes systematically and effectively.

The Information Technology Infrastructure Library (ITIL) definition of change is the addition, modification, or removal of anything that could have an effect on IT services, including configuration items (CIs), processes, documents, etc.

If you manage change carefully, you’ll save time and money by reducing your exposure to risk, lessening the impact of any service failure or disruption to the business, and preventing failure altogether.

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Client Management

Client Management

Powerful, but simple, the RjR Client Management strategy takes multiple customer databases and integrates and standardizes them across all platforms.

For planning and decision making, it’s critical to integrate multiple data sources. Data inconsistency across all platforms translates into unreliable and inaccurate information. And the cost and risk of misinformation to your business can be significant. The RjR Client Management strategy can assist you to better manage the process. When you update the information in one system, you’ll be updating it in all systems. When you access information you’ll know you have the right information; you’ll know that it’s accurate, up-to-date and reliable.

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Configuration Management Database CMDB

Configuration Management Database CMDB

If you want to be successful and on the competitive edge you need to invest in sound initiatives that are in compliance with industry standards and Information Technology Infrastructure Library (ITIL) best practices.

The Configuration Management Database (CMDB) lies at the heart of RjR Business Management Solutions (BMS). As an integral part of ITIL it provides the foundation for integration and information sharing across various processes and solutions.

Within this environment you can increase operational efficiency to achieve and demonstrate compliance with corporate policies and government regulations.

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Event Management

Event Management

Monitoring your infrastructure is not a new concept. For years, many organizations have been monitoring their infrastructure. At RjR we take it a step further. We integrate your Event Management solution with your Service Management solution and your Configuration Management Database (CMDB).

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Identity & Access Management

Identity & Access Management

Are you trying to balance the increasing number of internal systems and applications by lowering the number of accounts assigned to each user while, at the same time, endeavoring to adhere to security policies and standards? If so, you are not alone. Although there is no one size fits all remedy to this challenge, we can offer you some hope. Our Identity and Access Management Strategy (IAM) is a broad administrative area that deals with identifying individuals in a system and controlling their access to resources within that system by associating user rights and restrictions with the established identity.

At RjR Innovations, we believe that a properly implemented IAM strategy or solution should increase your security and productivity while decreasing your costs and redundant efforts.

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Knowledge Management

Knowledge Management

Do your end users and IT people have access to a fast and efficient knowledge base for resolutions? If not, you’ll see longer hold and response times, poor customer service and higher costs. RjR Knowledge Management strategy is an integral part of the RjR IT Business Management Solution (BMS).

The strategy is unsurpassed, optimized to increase your productivity and your profitability.

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Purchasing Management

Purchasing Management

To be effective and efficient, your IT department needs to track their team effort in the equipment purchasing process. Just implement our easy-to-use Purchasing Management strategy and you’ll optimize and streamline all your IT purchasing requests.

This strategy is integrated with the RjR Asset Management strategy. RjR has designed this to take you from requesting to approving or denying the asset, to receiving and creating the asset.

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Remote Management

Remote Management

A customer in Singapore, an office in Toronto? Implement the RjR Remote Management strategy and you’ll realize significant cost savings and improved productivity—your technicians can take care of your customers no matter where they are.

In partnership with Bomgar, RjR offers remote support, advanced diagnostic tools and secure chat to the IT Service Management (ITSM) platform. With the RjR Remote Management strategy you’ll get secure remote desktop control of every computer in your organization—worldwide.

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Report Management

Report Management

A customer in Singapore, an office in Toronto? Implement the RjR Remote Management strategy and you’ll realize significant cost savings and improved productivity—your technicians can take care of your customers no matter where they are.

In partnership with Bomgar, RjR offers remote support, advanced diagnostic tools and secure chat to the IT Service Management (ITSM) platform. With the RjR Remote Management strategy you’ll get secure remote desktop control of every computer in your organization—worldwide.

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Service Level Management

Service Level Management

Would you like to streamline IT service and support without increasing your head count? Would you like the ability to quickly and correctly measure key IT service and support metrics? With RjR Service Level Management strategy you’ll have a clear understanding of the expected level of delivered services and their associated costs and you’ll streamline your IT service and support. We first determine the service that best fits your needs.

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Service Management

Service Management

RjR Service Management transforms your IT into a strategic business asset. You’ll replace scattered services with an integrated, unified whole that evolves with the business. With the RjR Service Management strategy you’ll achieve maximum IT flexibility and return on investment (ROI).

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Managed Hosting Solutions

Managed Hosting

RjR innovations managed hosting solutions cover a wide range of computing-intensive applications, and we take care of all your business web hosting needs, from Remedy hosting, Footprints hosting, website hosting, exchange hosting, dedicated email server, service desk hosting  to configurations customized to meet your business needs with the best possible conditions to host your site or to run your business.

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