Mobility 2017-10-20T13:45:06+00:00



Seamless Anytime Mobility

The fastest way to improve productivity while transforming the way you do business is to implement the RjR Mobility strategy.

How many of your technicians are late closing off tasks and updating records because they have to wait until they get back to the office? With the RjR Mobility strategy they can do it instantly—anytime, anywhere.

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The RjR Mobility strategy is fast, secure and easy to implement. You remove the limitations your technicians face with desktop applications, and you provide them with a seamless mobility strategy that allows for secure anytime, anywhere access to key data and applications. Imagine your customer service. When your technicians are sent to meet a customer, they can respond immediately. While with your customer, they can log right in and review and update records without a second’s delay—without waiting until they get back to the office.

The RjR Mobility strategy is invaluable for Service Desk technicians. As soon as an issue is assigned, the technician can resolve and close the record immediately. You’ll have an accurate time to resolution report while ensuring you meet all your Service Level Agreements (SLA). Comprehensive Data Collection TechnologyWith its Barcode/RFID capabilities, RjR’s Mobility Strategy is an integral part of your Configuration Management strategy. You’ll easily reduce CMDB maintenance time by automating equipment detection, which also reduces CMDB maintenance costs.

Equipment tag scanning becomes part of the workflow for receiving, assigning and unassigning—the Move, Add, Change (MAC) process—ensuring that CMDB data is updated immediately or later when synchronization is available.