RjR Innovations

July 2016

In this issue:

Product Spotlight
Services Arena

Support Corner
Event Alert
Corporate Broadcast
Product Spotlight
This workload automation solution continues to improve IT system reliability and to provide faster workflow performance and usability, all while reducing operating costs. Through a simplified dashboard, Control-M is a digital enterprise automation solution that simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.

Through a single point of control, Control-M enables users to monitor job flow and task status at-a-glance; to view completed, in-process, and predictive job run-times on any device; to track job status anywhere, anytime; and, to request and review services with web-based Self Service.

The FootPrints™ Administrator Companion Tool  was created by RjR Innovations to help the BMC community with FootPrints Service Core version 12. This tool helps bring several pieces of information together from the connected FootPrints system into a CSV file or a data table. This is useful when designing new business processes, learning your back-end database, using web service integrations, performing back-end data imports (such as item relationships) and viewing current license usage.

Qsync and Qreset now compatible with Windows 10!
RjR developed Qsync to provide users with secure two-factor authentication to a windows logon session. Qsync is a registered smart card credential provider that will appear when the user presses the CTRL+ALT+DEL key combination. Qsync automatically extracts the  Microsoft Windows® domain password securely from the SmartCard and then logs the user on to the workstation and network.
Qreset™ is an enterprise Self Service Password Reset solution for Microsoft Windows user credentials. With Qreset™, your users can reset their forgotten Windows credentials directly from the Windows logon screen. They can set a series of challenge questions and answers that will then be presented back to them when they need to reset their password, decreasing your IT support costs and increasing your security.
Services Arena

Are your IT Service Management processes working for you?

RjR Innovations offers experienced consultants who can review your ITSM environment and tools, and provide you with detailed information as to the health of your products, policies, and environment. We’ll ensure that, moving forward, you have the best possible information at your fingertips before you make any changes to your ITSM structure.

Continuous Improvements start with proactive health checks
Continuous improvement is an ongoing effort that enhances your IT service offering and adds value to your business. For continuous improvement, RjR recommends an annual review consisting of a four-step process: Discover, Implement, Analyze and Enhance.
*Services must be rendered by September 30, 2016 to receive the 25% discount.
Book your Health Check Today!
Support Corner

André Lalonde - Support Team Lead
What’s it like having 24-Hour Emergency Support* from RjR Innovations? Three of our customers have found out in the last month! When your system is down and you call in, within 1 hour, you’ll have access to a senior Support Analyst who will troubleshoot and provide remote support via Bomgar and most importantly, stay in constant contact until we’ve determined your mission-critical systems are up and running once more. Be it a Saturday morning or even 10PM on a Tuesday…. To use two totally random examples, of course!
In more than one instance of these latest Emergency Support calls, our Support Analyst determined that our clients’ issues didn’t actually stem from the RjR supported product, but had to do with network or server authentication issues. That didn’t mean that we wiped our hands of the issues and let the clients deal with them on their own! We stayed with our clients every step of the way until everything was working as it should.
As Support Team Lead, I’d like to thank all of our on-call Support Analysts and Consultants who’ve demonstrated the value of our Emergency Support to our clients. As our President and CEO Robert Beauchamp says, this level of professionalism “makes an enormous difference with our customers and provides them with a comfort level that is often unmatched.”
Good job, everyone! 
* Available in RjR’s Extended Support or L1 Continuous Support programs
Event Alert

Webinar Event Information: Connect with Footprints #5

  • Footprints Support Presents the Footprints Log Viewer
  • RjR Presents its Footprints Administrator Companion Tool
  • Footprints Development explores the Footprints 12 Schema
Register today for the Webinar!
What could possibly be better than spending an afternoon playing golf in support of great charities? The RCMP Veterans and the Ottawa Chapter of the Bruce Denniston Bone Marrow Society are both 100% volunteer-based charity groups dedicated to raising funds in support of the Canadian Blood Services’ Cord Blood Bank and the RCMP National Memorial Cemetery at Beechwood.RjR is proud to be a Sponsor for this AMAZING event! Please join us on September 12th !
Sign up now!
BMC Engage 2016 Global User Conference is a smart investment that will deliver fast returns to your organization. Engage brings together the members of the BMC user community to share knowledge, gain skills, and strengthen professional relationships. 
Corporate Broadcast

Charitable giving is always part of RjR’s culture. Here are a few of our recent community involvements.

Véronic DiCaire Open - July 11, 2016

The Véronic DiCaire Open is an event hosted by an internationally renowned local artist. At the Foundation Véronic DiCaire, their mission is to raise money and sustain funds to support cultural and educational undertakings within local francophone communities.
Find out more

Gudbranson Celebrity Classic - June 14, 2016

The third annual Gudbranson Celebrity Classic is a golf tournament to raise awareness and funds in support of Canadian Blood Services’ Campaign For All Canadians. The Campaign For All Canadians is raising funds to build Canada’s national public cord blood bank, cord blood is rich with life-saving stem cells.
Find out more