New Product Installs

RJR Innovations offers new product installs performed by our experienced consultants – not just technicians. We will not only install your product, but walk you through the installation process, and help you configure your new product to meet your processes and environment.

An RJR Innovations consultant offers professionalism and product knowledge for a wide range of customer setups ensuring the best path forward is always recommended.

The senior level services we provide for every new product install is geared towards meeting your organization’s specific needs by following a business process framework which saves you time and increases your productivity.

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IT Transformation

Your new software asset needs to be focused on improving business value and performance. We can deliver the guidance and expertise you need to ensure IT contributes to the business and improves operating results.

Aligned with our four-step process—Discover, Evaluate & Measure, Recommend and Implement – our consultants will help you to address and meet your key business challenges and achieve greater business value from IT.

  • Assess your solution environment
  • Identify project resources and activities
  • Review the processes in the RJR BMS model
  • Identify configuration and data requirements
Model and document foundation and Configuration Item (CI) data.
Configure your solution into a development environment.
  • Conduct user functional tests
  • Document test results and changes
  • Conduct role-based, end-user training on your BMS solution, addressing process and technology
  • Install solution in the production environment

Best Practices and Compliance

RJR consultants will assist you in meeting industry-standard best practices and compliance regulations such as:

  • Information Technology Infrastructure Library (ITIL)

  • Sarbanes-Oxley (SOX)

  • Children’s Online Privacy Protection Act (COPPA)

  • Health Insurance Portability and Accounting Act (HIPAA)

In-depth analysis:

Our Business Management Solutions (BMS) Consulting Services is a combination of on-site and off-site services.

  • Helps you generate performance improvements to achieve business goals and objectives.
  • Shows how and where you can improve your processes within BMS.
  • Discovers how well your processes fit in the BMS framework.
  • Shows how you can expand your IT services and add value to the business.
  • Ensures you are maximizing the use of your current infrastructure.
  • Ensures you are maximizing the integration potential of infrastructure systems.
  • Helps you to reduce duplication.
  • Assists you in tracking and meeting Service Level Agreements (SLAs).
  • Expands functionality and the services offered by IT.

Discovery

Through our in-depth analysis you’ll find out how you to maximize your current resources to bring your IT processes to full maturity. For example, you’ll know how to avoid bottlenecks that cause inefficiencies and duplication of processes or procedures that reduce productivity.

With the RJR BMS Consulting Service you’ll improve operating results and achieve high performance.

Evaluate & Measure

We evaluate and measure performance against goals and recommend solutions or process changes. You also receive recommendations on new technology that will further enhance efficiencies and complement your existing infrastructure.

Implementation

We apply a phased approach to implementation. We plan and prepare, analyze, design, build, validate, and deploy.