BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost effective, across multi-cloud, multi-device, and multi-channel environments. Would you like to know more?
In its latest forecasts on IT spending trends, Gartner refers to 2018 as the year of digital storm – and it goes on to ask business organizations:
Will you Sink or Surf?
Gartner’s predictions hold two key findings: you could either reach unprecedented new heights by taking advantage of the digital storm or succumb to the overwhelming nature of the rapidly […]
With this release, BMC Remedy 18.05 is moving to a version numbering system that reflects a time-based release cycle, with predicable feature releases every 6 months. Version 18.05 represent a release in May 2018
BMC Remedy 18.05 delivers exciting new capabilities in support of BMC’s focus on a modern user experience, integrations with external systems, reduced TCO […]
Scapa Technologies undertook a short exercise for a client recently, putting some monitoring in place on BMC Remedy 9.1 prior to and after a hardware upgrade.
They set up end user monitoring of certain response times using the Scapa Test & Performance Platform. A simple transaction was recorded and automatically parsed to be able to be executed unattended. They logged into […]
Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are being used for different support scenarios.
But when it comes to remote support tools, consolidating to use one solution is key. Using multiple tools can lead […]