IT Spending Trends for 2018

IT Spending Trends

In its latest forecasts on IT spending trends, Gartner refers to 2018 as the year of digital storm – and it goes on to ask business organizations:

Will you Sink or Surf?

Gartner’s predictions hold two key findings: you could either reach unprecedented new heights by taking advantage of the digital storm or succumb to the overwhelming nature of the rapidly […]

2018-06-07T13:39:29+00:00 June 7th, 2018|Blog|

BMC Remedy 18.05 is now available

BMC Remedy 18.05 is now available

Introduction

With this release, BMC Remedy 18.05 is moving to a version numbering system that reflects a time-based release cycle, with predicable feature releases every 6 months. Version 18.05 represent a release in May 2018

BMC Remedy 18.05 delivers exciting new capabilities in support of BMC’s focus on a modern user experience, integrations with external systems, reduced TCO […]

2018-06-07T10:37:52+00:00 June 5th, 2018|Blog, Product Announcements|

BMC Remedy – Pre and Post upgrade performance compared

BMC Remedy Upgrade

Scapa Technologies undertook a short exercise for a client recently, putting some monitoring in place on BMC Remedy 9.1 prior to and after a hardware upgrade.

They set up end user monitoring of certain response times using the Scapa Test & Performance Platform. A simple transaction was recorded and automatically parsed to be able to be executed unattended. They logged into […]

2018-05-31T09:26:01+00:00 May 31st, 2018|Blog|

Consolidate Remote Support With Bomgar

Remote Support With Bomgar

Introduction

Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are being used for different support scenarios.

But when it comes to remote support tools, consolidating to use one solution is key. Using multiple tools can lead […]

2018-06-07T10:38:23+00:00 May 29th, 2018|Blog, Partner News|