“We have dominated the Service Desk Express (SDE) market in Québec by localizing the Service Desk Express (SDE) product for close to 10 years. BMC has made this process a lot easier on us by creating a product localization kit. Last Summer, we were part of the beta testing program which was limited to a hand full of BMC Solution Partners. RJR has a requirement to localize the product in French due to our existing client base. Since we have a product which services a limited market in Québec, we thought it was only logical to put ourselves in a position to offer a French product to another French market”, Robert Beauchamp, President & CEO of RJR Innovations.
“I am very pleased because having RJR Innovations join our Partner community in France will certainly provide great strength. With their product expertise, RJR Innovations will increase our coverage in a very important French market space” commented Mauro Trione, BMC Software’s Channel Manager for Southern Europe. Mr. Trione went on to say “As leaders in the SDE space, they will bring their great experience in sales and support to our Channel Team. Their bilingualism has been a great asset in the Canadian market and has enabled them to produce a solid French SDE localized version which will be beneficial to France’s clientele.”