RJR Innovations’ migration services are focused on mitigating risk and avoiding schedule delays and cost overruns. One of our bigger customers recently completed their 5 month migration from the BMC Service Desk Express (SDE) solution which is End of Life to the BMC FootPrints Service Core 12.x product for their Service Desk, Account Provisioning, and Change Management processes.
Following their smooth migration, the customer completed their full Go-Live of BMC FootPrints Service Core. The successful Go-Live was the result of hundreds of hours spent by both RJR and the customer on this major project. Looking back, the customer and RJR are impressed at how quick and proficient the process went.
The next step is the customer’s “release 3.0” phase which will include the implementation of Problem and Knowledge Management processes, along with Service Desk surveys, and most importantly, the start of their Service Catalog.
RJR’s migration goal is to always perform a seamless transition from the current solution to the new solution. We look forward to several more successful upcoming SDE migrations!