Our solution provides a fully functional BMC FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).
Popular Processes:
- Human Resources Management
- Facilities Management
- Preventative Maintenance
- Purchase Management
- Project Management
- Known Error Database
- Survey Management
- Task Management
- FootPrints Administration
Important Features:
- Customer Self Service
- Record Purging
- FootPrints Session Tracking
- Hourly FootPrints License Usage Tracking
- BMC Client Management integration-ready
- Fully Configured User Interface
- Process Guides and Supporting Documentation