BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost effective, across multi-cloud, multi-device, and multi-channel environments. Would you like to know more?
In its latest forecasts on IT spending trends, Gartner refers to 2018 as the year of digital storm – and it goes on to ask business organizations:
Gartner’s predictions hold two […]
With this release, BMC Remedy 18.05 is moving to a version numbering system that reflects a time-based release cycle, with predicable feature releases every 6 months. Version 18.05 represent a release […]
Scapa Technologies undertook a short exercise for a client recently, putting some monitoring in place on BMC Remedy 9.1 prior to and after a hardware upgrade.
They set up end user monitoring of certain response times […]
Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are […]