IT Spending Trends for 2018
In its latest forecasts on IT spending trends, Gartner refers to 2018 as the year of digital storm – and it goes on to ask business organizations:
Will you Sink or Surf?
Gartner’s predictions hold two […]
BMC Remedy 18.05 is now available
Introduction
With this release, BMC Remedy 18.05 is moving to a version numbering system that reflects a time-based release cycle, with predicable feature releases every 6 months. Version 18.05 represent a release […]
BMC Remedy – Pre and Post upgrade performance compared
Scapa Technologies undertook a short exercise for a client recently, putting some monitoring in place on BMC Remedy 9.1 prior to and after a hardware upgrade.
They set up end user monitoring of certain response times […]
Consolidate Remote Support With Bomgar
Introduction
Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are […]
IT Management Role: The Beginners Guide
Introduction
Congratulations, you have been hired into your first IT Managers role! Now what? Most people in IT Management roles have come up through the ranks in one of the technical teams.
Oftentimes, individuals with exceptionally strong technical skills eventually end […]