FootPrints Advanced Starter Template

FootPrints Advanced Starter Template

A functional out of the box ITIL aligned ITSM

Our solution provides a fully functional FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

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Popular Processes:

  • Human Resources Management
  • Facilities Management
  • Preventative Maintenance
  • Purchase Management
  • Project Management
  • Known Error Database
  • Survey Management
  • Task Management
  • FootPrints Administration

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Version 2020.01 Highlights:

  • Update practice names and descriptions based on ITIL v4

  • Framework for Event Management

  • Changes to Incident and Service Request to align to ITIL

Important Features:

  • Customer Self Service

  • Record Purging

  • FootPrints Session Tracking

  • Hourly FootPrints License Usage Tracking

  • BMC Client Management integration-ready

  • Fully Configured User Interface

  • Process Guides and Supporting Documentation

FootPrints Advanced Starter Template