FootPrints Advanced Starter Template

FootPrints Advanced Starter Template

A functional out of the box ITIL aligned ITSM

Our solution provides a fully functional FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

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Other Popular Processes:

  • Human Resources Management
  • Facilities Management
  • Preventative Maintenance
  • Purchase Management
  • Project Management
  • Known Error Database
  • Survey Management
  • Task Management
  • FootPrints Administration

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Version 2019.03 Highlights:

  • Upgraded to FootPrints 20.19.02 with the new Sunshine User Interface

  • Easier integration between processes

  • CMDB Service and Service Health Dashboard

  • Auto Calendar Appointments for Tasks, Preventive Maintenance, Projects, and Project Milestones

  • Service Desk Agent Guide

  • FootPrints Backup and Restore Guide

Important Features:

  • Customer Self Service

  • Record Purging

  • FootPrints Session Tracking

  • Hourly FootPrints License Usage Tracking

  • BMC Client Management integration-ready

  • Fully Configured User Interface

  • Process Guides and Supporting Documentation USER

FootPrints Advanced Starter Template