You had your car in for annual maintenance recently, why haven’t you done the same for your Service Desk/Management tool?
Assume you invested heavily into a high performance vehicle. To keep it running in top performance, it requires a certain amount of preventative maintenance. A tune up is a regularly scheduled opportunity, usually, at least, once a year, to do all of the preventative maintenance that needs to be done to the vehicle. In the end, ensuring that your car gets a regular tune up helps maintain not only the performance of your car but extend its life.
Now, did you do this vehicle tune up yourself? not likely – you get an expert – someone whose job it is to do this every day and who is trained specifically for your car model. A good certified mechanic is in constant training and always updating their skill set. Even better, your mechanic is part of a team of experts who can share experiences and trade secrets among themselves.
So, is this different from the investment your organization has made into your Service Desk/Management tool or any other software and/or hardware investment? It shouldn’t be!
Ensuring that your Service Desk/Management tools are subject to continuous improvement is part of an ongoing effort that enhances your IT service offering and that adds value to your business. To expand on the performance of your Service Desk tool , RJR recommends an annual review consisting of a four-step process: Discover, Implement, Analyze and Enhance.
For more information, contact your RJR Account Executive today @ 613-233-1915 or sales@rjrinnovations.com
Posted by: Ron Sorrell, VP, Support Manager, RJR Innovations