BMC FootPrints Service Core 12 2017-06-26T09:19:03+00:00

BMC FootPrints Service Core 12

Overview

BMC FootPrints Service Core 12 is easy to install, use, and integrate with other systems. Empower business users to solve common issues through self-service or provide an easy way to initiate service delivery. Administrators can quickly create personalized working experiences that increase productivity by configuring end-to-end business services for IT and beyond.

BMC FootPrints Service Core improves user satisfaction and increases productivity to help IT departments deliver more value to businesses.

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BMC FootPrints Service Core 12 New User Experience

BMC Solution

By increasing visibility and automating workflows, BMC FootPrints gives IT organizations the control necessary to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk.

Business Challenge

IT organizations are under pressure to deliver business services quickly, securely, and cost-effectively. Many IT organizations struggle with a manual, decentralized, ad-hoc approach to securely managing processes, business services, and assets. This results in intensive, redundant, and inconsistent process.

Product Details

BMC FootPrints Service Core improves user satisfaction and increases productivity to help IT departments deliver more value to businesses. Easy and rapid creation of incidents with templates. Automated routing and notification. Visual impact analysis to restore service and minimize business impact.

Key Features

  • Automated workflow – Easily initiate, route, and manage incidents and services 

  • Effortless administration – Drag and drop tools require no programming

  • Track compliance – Visual reporting tool enables instant insight

  • Usability – Included mobile capabilities and easy-to-use interface

  • Powerful integrations – Integrate with authentication, email, and external data sources

  • Optional client management – Deliver to endpoints faster via simple integration with BMC Client Management

Key Benefits

  • 6x faster implementations, compared to industry standard

  • Lower overall cost – Less hardware and administration lower cost of ownership
  • Increased productivity – Automation and ease of use simplify routine tasks
  • Empowered workforce – Set up IT, HR, Facilities, Customer Support, and more in minutes
  • Painless upgrades – In-place upgrades never modify configurations and take only minutes to run

Easy and rapid creation of incidents with templates. Automated routing and notification. Visual impact analysis to restore service and minimize business impact.

Coordinate complex problem investigations. Link related records, configuration items, and changes. Track the history of problem investigation.

Plan changes to reduce service outages. Manage assessments and approvals. Link related items such as configuration items, problems, solution articles and incidents. Audit change history.

Empower end users for self-service. Submit requests and track progress and feedback. Personalize interfaces for efficiency. Automate approvals.

Define, develop, and publish IT services. Manage service level agreements (SLAs) and service level targets to meet business needs. Link contracts to related services and incidents to track achievement.

Make key information readily available to users. Create different knowledge bases for different users. Link knowledge to incidents and other records to provide detail.

Configuration Management Database

Create and manage configuration items (CIs) to identify problems. Link CIs to other records like incidents, changes, and contacts to see the impact on the organization. Track versions and warranty information to plan upgrades.

Workflow Automation

Automate business processes. Incorporate rules and approvals into processes. Easy to use GUI with drag and drop workflow design.

Executive dashboards and analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to SLAs.

Workflow Automation

Automate business processes. Incorporate rules and approvals into processes. Easy to use GUI with drag and drop workflow design.

Visualization and reporting

Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.