Right-size your ITSM without skipping a beat. Your employees—and CFO—will thank you

IT leaders are navigating shifting enterprise priorities amidst economic uncertainties. Generative AI holds the potential to transform the operational landscape, significantly lowering costs and improving employee experience. The current economic downturn only complicates the situation as teams providing service management are continuously asked to do more with fewer resources as IT leaders make a case for continuing critical investments with constrained budgets. Today, it’s not just about technology and processes for people. It’s about enhancing IT-enabled business activities, resource management, and leveraging AI for faster value from business software. IT service management must blend tech, innovation, and business outcomes for an agile, efficient, and responsive enterprise.

The Solution

Freshservice, by Freshworks, is an intelligent, right-sized, cloud-native IT management solution for businesses of all sizes. It provides modern service management, unified employee services, and streamlined operations for efficiency, rapid time-to-value, and improved employee satisfaction. Freshservice offers an out-of-the-box, fully-featured service desk that is easy to use and can be rapidly deployed for instant results. It empowers employees to work anywhere, anytime in the channel of their choice. With its native AI engine, Freddy-AI, Freshservice empowers agents, humanizes employee experiences, and fosters high-performing service management. Tailored for IT and business teams, it ensures consistent service delivery, no-code automation, and enterprise-scale integrations, driving higher ROI and effectiveness.