On Thursday November 28, 2013 RJR Innovations along with BMC Software hosted the Ottawa Remedy Usergroup – the first of it’s kind in years! The event was a great success as we were able to share ITSM knowledge with our fellow Remedy Users and learn from each other. Eric Mal, IT Service Management Territory Manager (Canada) presented what’s new is Remedy 8.0 and now 8.1. He also highlighted the key features in MyIT.
Our President/CEO, Robert Beauchamp spoke on Service Catalog as it relates to your service desk tool. Gerald Tremblay, one of our Remedy Specialists gave a short demo on Service Request Management.
We couldn’t have asked for better feedback and look forward to our next Remedy User Group. For future event updates and discussions, join our LinkedIn Group: Ottawa Remedy User Group