The State of Minnesota Government IT Symposium, a three-day event held December 8th-10th, 2009, at the Saint Paul RiverCentre, provided up-to-date information, education and resources on the latest developments in IT trends, technologies, applications, products and services. Both Natalie Beauchamp, Operations Officer and Ron Sorrell, VP & Support Manager, from RJR Innovations attended the event and had the pleasure of meeting several of their clients at their exhibition booth.

Ron presented the following session: Securing a Better Balance between Service Support, Service Automation & Service Assurance.

Essentially IT Service Business Management Solutions (ITBMS) is built on a simple but powerful concept – since business runs on IT, then IT should be run based on business priorities. With ITBMS, technologies and processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower cost, increasing business impact, improving quality of service and mitigating risk.

Some of the key issues that Ron discussed were:
  • Reduce complexity and make customer support, change management, and asset management integrated and efficient
  • Automate repetitive and manual tasks to eliminate errors and ensure efficiency
  • Find and fix problems before your users do with analytics, event automation, and performance management
The session was a great success! As a BMC Software Premier Partner and Solution Provider, RJR Innovations is fully dedicated to the implementation, service and support of an ITBMS framework – more specifically, Service Desk Express (SDE) and its related integration tools.