Change Management

Unmanaged change can create chaos. RJR can assist you by implementing a Change Management strategy that enables you to manage and control changes systematically and effectively.

The Information Technology Infrastructure Library (ITIL) definition of change is the addition, modification, or removal of anything that could have an effect on IT services, including configuration items (CIs), processes, documents, etc.

If you manage change carefully, you’ll save time and money by reducing your exposure to risk, lessening the impact of any service failure or disruption to the business, and preventing failure altogether.

Related Products

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Implementing ITIL best practices, which is to institute a single, standardized change process and to disallow any unapproved changes, you’ll minimize any undue disruption to IT services delivered to your customers. When you are proactive and manage change effectively, you’ll ensure that any changes to the infrastructure have gone through the assessment, approval and testing phase, which will greatly reduce the number of changes implemented.

The RJR Change Management strategy can be seamlessly integrated with your ITSM product, enabling you to:

  • reduce the risk of changes to production infrastructure
  • increase the first-fix rate associated with problem and incident management
  • reduce the number of outages and service interruptions
  • maintain high success rates for managing and controlling change.