Level 1 Support
RjR offers Level 1 (L1) support for many of its Business Management Solutions (BMS) strategies.
• RjR is an authorized L1 Support Provider for BMC, Bomgar, Entrust, Mobile Reach, RightAnswers, SafeNet/Gemalto and WinMagic.
• RjR is the first point of contact. With RjR’s guaranteed access to senior consultants and BMS Knowledge Management strategy, you’ll improve your first call resolution performance, reduce your operating costs and improve customer satisfaction.
• RjR offers an additional service: an internal escalation from Level 1 to Level 2, and sometimes Level 3. In many cases, Level 2 issues are resolved by RjR consultants internally due to their product expertise. As well, RjR’s direct access to its partners’ knowledge also enables a rapid escalation for Level 2 and Level 3 issues.