What’s New in BMC Helix Client Management 12.9 Release

BMC is excited to continue to add new functionality and benefits for customers as well as enhancements to existing features.

This release includes significant additions to the web console, providing support agents with more tools such as device inventory details, file transfer, and actions like audit now, ping, reboot, wake up, and shut down, as well as the ability to record remote control sessions.

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Overview

Ability to record remote control sessions

You can record a remote control session. You can store the recording as an audit of the session, or as a learning or coaching aid. For more information, refer to Configuring remote control recording  and Recording a remote control session.

To ensure that the recordings associated with your device are held securely, access to the recordings is restricted. You need specific rights to view a recording and to perform any action on it. For more information, refer to Managing security for remote control recordings.

Enhancements to the web console

BMC Client Management 12.9 adds the following capabilities to the web console:

• Search for a device and view its properties and inventory details. For more information, refer to BMC Client Management web console.
• Transfer files between your local device and a remote device. For more information, refer to Transferring files.
• Launch an audit of the selected device to generate and upload the latest device information and its inventory details. For more information, refer to Auditing a device.
• Perform direct actions such as ping, reboot, wake up, and shut down on the remote device. For more information, refer to Performing direct actions on a device.
• Launch the web console and access the device properties pages using device ID, device GUID, and device name. For more information, refer to Launching the web console for device access.

Enhancements to the Java console

BMC Client Management 12.9 Java console includes the following enhancements:

• You can restart the agent service of the remote device by using the direct access tools. For more information, refer to Restarting the agent.
• A new Mail Proxy variable defines the device to be used for sending emails. The default mail proxy is master. For a SaaS master, the mail proxy is not defined.
• The Java console now gives a warning message if SQL errors occur while upgrading the master.

Enhancements to Patch Management

Patch management in 12.9 includes the following enhancements:

• You can import and export patches from a patch group. For more information, refer to Managing patches of a patch group.
• A new message is added to the patch group and patch job log file to indicate that patch installation is blocked.
• Patches and service packs with a digital signature are now checked after downloading to avoid the transfer of corrupted files over the network.
• EOL support dates are added for products. These dates are available in the console display and for queries and reports.
• Patch Management now supports the Ukrainian, Slovak, Slovenian, Romanian, Estonian, and Lithuanian languages.
• The information displayed in the Active Patches and Assigned Devices tabs of a patch job has been updated. For more information, see The Active Patches tab of a patch job and The Assigned Devices tab of a patch job.
• If you install a patch without rebooting the device, the patch management module is suspended for that device. You cannot perform any actions such as scanning and patching on the device, until it has been rebooted. The master is aware of devices suspend status and updates to the status. This information is available on the Status tab of the Inventory node to query and resolve.