IT Management

You won’t get a sales pitch. You’ll get serious questions, honest insights, and attentive problem solvers. You’ll get proven ideas about what you can do, what you can change, and what we can deliver to impact your business today and in the future.

BMC Helix ITSM is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

This workload automation solution continues to improve IT system reliability and to provide faster workflow performance and usability, all while reducing operating costs. Through a simplified dashboard, WLA is a digital enterprise automation solution that simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment. Through a single point of control, WLA enables users to monitor job flow and task status at-a-glance; to view completed, in-process, and predictive job run-times on any device; to track job status anywhere, anytime; and, to request and review services with web-based Self Service.

BMC Digital Workplace is a consumer-liked app designed to eliminate IT friction and close the expectation gap. Available on desktop computers and mobile devices, Digital Workplace revolutionizes IT service management by giving business users instant access to services, information and applications anywhere, anytime. Without any training, users can find how-to articles and receive real-time alerts. They can schedule appointments with help desk experts, request services and access corporate apps with just a couple of taps.

To further your data center automation, BMC Cloud Lifecycle Management intelligently places your services according to policies across traditional infrastructure and private and public clouds – applying appropriate compliance and governance policies regardless of where they are deployed.  It can be utilized for simple use cases or can be scaled to support the provisioning of complex workloads in production-class hybrid clouds.

BMC Discovery automatically finds and maintains a complete and up-to-date inventory of data center assets and the relationships between them — ensuring data accuracy and reducing data collection costs. Having visibility and transparency into all data center assets, their location, their usage, and their relationships to each other gives you the knowledge and ability to reduce business risk and make better business decisions.

BMC Client Management automates client management helping organizations control costs, maintain compliance, and reduce data and financial risks. From device acquisition to disposal, Client Management provides an accurate view of software installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.

Track-It! is the best IT help desk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management – all at an affordable price.

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it’s easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT’s reputation with your business users.