To prepare for a 10k run, you need to build up your distance little by little. Depending on the course, you may need to tackle some hills. If your goal is to place or win, you should also incorporate speed workouts to improve your time. Tracking your progress is key to seeing the benefits of your efforts.
Similarly, planning an ITSM system deployment is best done little by little. 
Most organizations will start with one or two processes like Incident and configuration management. They might throw in a few “hills” like service level agreements to measure their success. Adding some automation with integrations to automatically create records can help speed up the problem management process and enable you to be more proactive. It’s like injury prevention when running – you need to listen to your body for aches and pains that could turn out to be bigger issues. ITSM is the same. It’s better to identify something before it becomes a problem that affects users. ITSM tools can help manage this based on criteria you set.
The benefits of running are great – reduced stress, improved energy, attitude and health… ITSM also reduces stress by putting you in control of your IT environment and user requests by letting you identify issues before they become problems. Your organization will be more productive and users will be more satisfied when you have a smooth running IT environment so they can use the services they need to do their jobs.
Investing in an ITSM solution can seem like a daunting task, but with the right preparation and goals, you can see benefits quickly and they will increase with time and experience.
By: Slambiase