There is a lot of talk on managing IT like a business, being able to show ROI ( return on investment), ROD (return on deployment) and understanding what it (no pun intended there) costs to actually run IT.

If you want  to run IT like a business and offer a catalog or menu of services, well then you need tounderstand what your food costs are other wise you will lose $5 on every meal,and you can’t make it up on the volume.

IT Business Management (ITBM) allows you to get a handle on these costs and equally important, communicate your costs, performance, how your vendors( supplier partners) are doing.  Now you have a mechanism to manage and message. 

Combining ITBM with Service Management provides you not only a complete picture on how your business is running from an operational view, you can now see what it costs to run the business from a cost perspective.

Last week BMC announced new capabilities of ITBM OnDemand SaaS.

In this episode of ITSM today Live, Sr Manager of Social Media, Andrew Harsch sits down with Dan Trevino, Sr Solutions Manager ITBM Solutions to discuss ITSM and ITBM.

By: ITSM Guy