How IT Service Management Helps You Meet Public Sector Consolidation Objectives

Not too long ago, the average person might have carried around many or all of the following in a given day: a telephone, a personal calendar/organizer, a camera, a watch, a voice recorder, an MP3 player, and a laptop computer. Today, all of those items and more can be found in a single device: the smartphone. In this one example, we can see the power of consolidation to increase efficiency and productivity, lower costs, and […]

Five Tips for Integrating Service Management Applications for SaaS Delivery

IT organizations need to integrate cloud-based services with internal systems effectively in order to meet business priorities and deliver high-quality services. The best way to do this is with a corporate-wide integration strategy to help IT get the most out of the current SaaS offerings.

Here are some things to consider when developing your integration strategy.

1. Identify the People and Processes Involved

First, map out the basic people-and-processes portion of the […]

Customer Appreciation Event at Scotiabank Place

RJR Innovations hosted a Customer Appreciation Event at Scotiabank Place in Ottawa on March 20. Guests were invited to join the RJR Team in a suite overlooking the game between our Ottawa Senators and the New Jersey Devils.

Pictured from left to right are 

Follow Best Practices

The right IT service management approach to SaaS should provide built-in best practices. It should leverage a configuration management database (CMDB) with a discovery agent that can go out in the environment and discover all software and hardware, perform audits on the configuration items (CIs), and run reports on servers and software that are not being used and licenses that are not being used correctly. The discovery tool should […]

Take a SaaS-First Approach

Government IT, as one of the largest buyers of IT software, services, and hardware, is poised to reap massive savings over the long term through SaaS adoption. At the local and state levels, where cloud-based computing is taking hold because budgets have become very constrained, SaaS comes to the rescue in many ways. With SaaS, you can provide high-end, enterprise-level services at a discounted price and reduce maintenance costs. […]