The Service Knowledge Management System (SKMS)Helps Improve Decision Making
In making a major purchase, such as for an automobile or a new home, do you make your decision impulsively, based on initial impressions and few facts, or do you thoroughly research the options first? When purchasing a car, you might consider the price, mileage per gallon (mpg), customer satisfaction surveys, professional reviews such as those published in Consumer Reports, and so on. In fact, you might spend a few days gathering information and data […]