The Seven Laws of Mobile Enterprise Applications – LAW 5: MOBILE APPLICATIONS MUST NOT REQUIRE CHANGES TO THE UNDERLYING APPLICATIONS

The Mobile 2.0 experience is predicated on three essential elements:

1. Simplicity – Ease of use
2. Ubiquity – Anywhere, anytime access
3. Continuity – Business processes must be maintained, if not enhanced

Continuity is critical because the most basic design goal is to extend existing applications to existing devices using existing business processes. It is not acceptable for mobile applications to dictate how businesses operate. In fact, the opposite must be true.

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The 4 C’s of Chat

Lately in the realm of IT tech support, quite a bit of buzz is hovering over the concept of integrating chat into the service desk environment as both a communication and support channel. Already a way to communicate with internal and external end users, support organizations could really find success through providing support to their customers and employees via chat.

Recently, Bomgar hosted a webinar, How to Conquer the Challenges of Chat for Support, […]

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The Seven Laws of Mobile Enterprise Applications – LAW 4: MOBILE APPLICATIONS MUST INTEROPERATE WITH OTHER MOBILE APPLICATIONS

The Zen philosophical riddle about the sound of one hand clapping loosely parallels the need for mobile applications to interoperate. One hand alone implies the sound two clapping together would make. But while intent exists, it is useless without the complement of a second hand. Add many more hands clapping together and you get thunderous applause.

So it is with mobile applications. They are powerful alone but only make noise together. For example, integrate […]

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