Several team members at  RJR Innovations will be enjoying turkey over the weekend as Canadians celebrate Thanksgiving on Monday, October 10th. Meanwhile, our American friends will be celebrating Columbus Day!  Have a safe long weekend!

As revealed by the survey, early adopters of the SaaS model for the IT help desk are realizing advantages, including operational savings, flexibility, and speed.  The combination of proven, field-hardened SaaS platforms (such as salesforce.com) with proven, mature IT help desk software (such as the BMC Remedy IT Service Management Suite) can lower the risk and speed the ROI of deploying a SaaS […]

There is a lot of talk on managing IT like a business, being able to show ROI ( return on investment), ROD (return on deployment) and understanding what it (no pun intended there) costs to actually run IT.

If you want  to run IT like a business and offer a catalog or menu of services, well then you need tounderstand what your food […]