Every organization today relies on some level of IT for business-critical services. Point-of-sale systems in retail environments,automated teller machines in banking, and just-in-time inventory and ordering systems in manufacturing are a few examples. Disruption or degradation of these systems can have serious ramifications on the business, including revenue losses, reduced profitability, damaged reputation, and even defection of customers to the competition.

Following on from my previous post about some of the things that have changed for IT departments as SaaS adoption has gained momentum – this time we’re going to focus on the top 3 stated benefits of SaaS and how IT organizations can play a critical role in ensuring their realization.

1. Time to […]

Is your IT organization struggling  with integration of your IT management applications?

“IT is not the strongest or the smartest of the species who survives, it is the one most adaptable to change” – Charles Darwin

To all of the fans of Darwin who somehow became a member of the IT Service Management world: A series of observation s and perhaps a prediction or two…..

Communication and the Collective […]