Blog - RJR Innovations

RJR Innovations achieves Bomgar Gold Partnership Status

Ottawa, Ontario – June 23, 2011 – RJR Innovations announced today that it has achieved Gold Partnership Status with Bomgar, a premier partner of the company. Bomgar’s Gold Partnership Status is provided to partnered companies that achieve a significant number of sales and success utilizing Bomgar solutions.

The CMDB, Not Just for IT Anymore

Along with a good dose of fiber in your diet, taking the CMDB in small chunks is key to success. Read on from ITSM guru DougMueller on the finer points of the CMDB and how it fits with the service management strategy-The ITSMguy

By Doug Mueller

As more companies are implementing a […]

When ERP Is Not Enough, How IT Service Cost Management is the New Black

The new black or just being in the black. Both are important and tough to handle in the world of IT if you don’t know have a view on costs. As more and more IT organizations are moving to a mindset of “managing services vs. managing servers”, to accurately provide a showback or charge back along with your SLA, you need to have a handle on your cost of goods. […]

Everything I know about ITSM I learned from Darwin- Part II

“IT is not the strongest or the smartest of the species who survives, it is the one most adaptable to change” – Charles Darwin

To all of the fans of Darwin who somehow became a member of the IT Service Management world: A series of observation s and perhaps a prediction or two…..

Everything I know about ITSM I learned from Darwin- Part I

“IT is not the strongest or the smartest of the species who survives, it is the one most adaptable to change” – Charles Darwin

To all of the fans of Darwin who somehow became a member of the IT Service Management world: A series of observation s and perhaps a prediction or two…..

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