Some people today claim there is no need for ITILor ITService Management. I have actually visited multiple customers who have said,“Please don’t talk about ITIL around here, ITIL just does not work for us”.There are also organizations that think “the cloud” replaces the need for ITservice management or ITIL. To those people and organizations “ITIL is dead”. 

While normally covering this topic I would bediscussing the artistry of Rolandinho,the tenacity of Rooneyor the fluidity of  Messi, (for those in theUS insert Manning, Brady and Brees) that will be for another day. The ITSMguy came across this outstanding article around goal setting and project managementand since there is multiple articles on why projects fail, this is a good chance to look a proactive and prescriptive approach to achieving success. This article was seen […]