Cartoon Catch-Up
In case you’ve missed our original tech cartoons by Mark Anderson on our Facebook page, here’s a little catch up! Make […]
Service Request Management…. Are you being served?
The ITSMguy is back from a little break and a trip to the UK to attend the recent Service Desk institute 11 show where the hot topic was service request management. As more and more companies are looking at upgrading their current service desk software, one of the first areas of focus is how can I serve my customers better, deflect some of the calls and emails we get and […]
‘IT’ stands for innovative teamwork
This is one of the best articles and thoughts The ITSMguy has run across in a while. We talk a lot of innovation and creating new services, but this is the first time this author has seen the subject boiled down to the interaction of people vs process. This was written by Laura Smith and is featured on SearchCIO.com. The question for the day is; What are you […]
RJR Gets a Visit from the Senator!
The Honourable Reverend Don Meredith paid RJR Innovations a visit yesterday afternoon, May 4th, 2011.