Mid Market Musing; Nine Things to Look For in Your Next SaaS Service Desk

One of the biggest challenges that face most small and medium businesses is competing against larger firms while having a much smaller budget. In a smaller organization, the IT staff must constantly juggle routine day-to-day problems while also rolling out new applications and services.

To effectively match larger rivals, you need efficient service management and help desk tools and processes to reduce […]

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In IT Support, It’s Not the Journey but the Destination that Counts

Everywhere I go, I find support executives interested in web-based support, specifically chat. By “web-based” support I’m not talking about anything futuristic or complicated; I’m just talking about getting users to contact the support center via the web (through chat or some other request mechanism) vs. picking up the phone. Sounds simple. Should be easy. But it’s not. There are a lot of wrecks littering the bottom of the […]

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2011 Ottawa Business Summit

RJR Innovations attended the Ottawa Business Summit held on Tuesday, April 19, 2011, at the Hampton Inn and Conference Centre. The summit is a must-attend event that is said to inspire managers and owners and equip them with powerful information and tools they can immediately implement to improve their businesses. […]

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