This was an interesting question raised by one of the young Padawan last week in a posting.

So do best practices stifle innovation and out of the box thinking? Does it prevent us from trying new things or more importantly does it allow us to optimize repetitive processes to extract maximum efficiencies to then look for new ideas?

In some areas, I think we want […]

When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL ®) processes out of the box and ready for use without customization?

You can by utilizing the certification program sponsored by the UK Office of Government Commerce (OGC ), which provides the designation of “ITIL ® Process Compliant” to software products that support ITIL out of the box. This […]

Realizing the Benefits

The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT staff, higher quality request fulfillment, and lower business costs.

Higher Employee Productivity and Satisfaction

A service request management solution helps […]

Consider this scenario. You are given an assignment to build and integrate a system that is based on several complex technologies, many of which are new to you. Imagine having to learn these technologies armed only with a stack of thick and highly detailed textbooks. To make this experience even more real, pick up several instructional books right now. Go through some of the indexes.

As you will see, […]

Apparently nobody reads  words anymore, so I’ve been deconstructing for an hour now to shorten the hemline of this post a bit. How do its’ legs look?

 

Anyway, the big hooplah at SXSW interactive this year is social gaming. Zygna (think “Farmville”) is making mega-bux schlepping ads in fake worlds that stay-at-home moms escape to for over 60 precious minutes per day. My own wife plays. Honey, if you’re reading […]