There’s no denying smartphones and tablets are infiltrating the Enterprise.  Deloitte forecasts that smartphones, tablets and non-PC netbooks will account for more than 50 percent of all enterprise computing device sales in 2011.  As a CEO, I’m excited about the opportunities that mobile devices bring in regards to productivity and work-life flexibility. 

But not so long ago, I wasn’t a CEO—I was an IT support guy.  And as an […]

In early 2010, Apple announced the upcoming release of its iPad with much fanfare.

For the next two months, key influencers were given access to try out the iPad so they could help spread the word about its features and functionality. Press coverage and blogging about the iPad were prolific. By the time of the iPad’s actual launch, people were standing in line overnight to be among the first […]

In the half-century since Peter Drucker coined the term “knowledge workers,” their share of the workforce has steadily grown—and so has the range of technology tools aimed at boosting their productivity. Yet there’s little evidence that massive spending on personal computing, productivity software, knowledge-management systems, and much else has moved the needle. What’s more, a wide variety of recent research has begun suggesting that always-on, multitasking work environments are so distracting that they […]

I read an interesting article the other week about older versus younger entrepreneurs. One specific sentence in the article got me thinking.

“Furthermore, and less tangibly, older workers are more likely to have the management experience necessary to set up a company and keep it running.”                                         

You have your enterprise remote support operations working great at the local level, maybe even the regional level, but when the sun goes down at  headquarters, how can you ensure you’re delivering the same best-in-class level of support across multiple time zones or even the whole world? Can you literally follow the sun with your support operations?  Here are a few challenges to consider:

High Availability – Do you […]