IT organizations today are under intense pressure to deliver value to the business. If IT cannot deliver — and prove — value to the business, the business customer will eventually look for alternatives. No IT organization wants to become obsolete.
With customer demands increasing more each day, IT needs to be more responsive to customer needs. In order to do this, IT must adopt best practices, while at the same time, respond quickly to the needs of the business. The adoption of best practices, such as ITIL®, can assist an organization with collaboration, agility, and business focus.
However, adoption of ITIL in itself is not enough; the ITIL best practices have to be executed. It is up to each organization to take what is needed from the ITIL guidelines and apply the specific guidance to solving their business issues. People, process, and technology have to be addressed. Continual service improvement will always be an organizational objective.
Getting to ITIL in 30 days is possible — with BMC Software’s help. Our Business Service Management (BSM) solutions and ITIL practices are complementary andwill help you manage IT from the business perspective and mature your processes enabled by technology.
The SMB IT Decision Makers Guide: Getting to ITIL in 30 Days can help you achieve this.
This paper provides a high-level guide for transforming your organization and creating a quick win by helping you develop a plan to get to ITIL in 30 days, focusing on best-practice implementation and business benefits.
By: ITSM Guy