Is your IT organization struggling with integration of your IT management applications?
If you’re like most IT departments, chances are you still spend a lot of time and a lot of money (up to 30% of your IT budget) just trying to get all the various pieces of your current solution working together. Should you really have to spend time integrating core applications that are supposed to be managing your IT ? Shouldn’t these applications work together seamlessly? Do you really want to be a development shop?
If your IT service management solutions such as the configuration management data base (CMDB), asset management, change management, and service desk are all separate, this can lead to some major headaches for your IT staff.
With siloed systems, what happens if you need to add or retire an IT asset or if your exception reports identify orphan IT assets? In all likelihood your IT department will need to spend a lot of time and money to reconcile multiple databases, and tie the multiple processes together. Or worse, one of your individual solutions has an updgrade and the integration you just wrote, now does not quite work since the left hand was talking to the right hand or you are using point solutions from two separate companies.
If you have three or more disparate systems for IT service management, CMDB and IT asset management and those systems all have different releases and patch levels, are you really ready to upgrade them at the same time and maintain those integrations?
There is a better way
A natively built and seamlessy integrated solution eliminates these headaches and allows you to focus on your core business, serving your customers. Spend more time thinking about ROI and KPIs than APIs.
BMC offers an IT Service Management solution that has been architected with native connectivity between critical functions and processes such as: Asset Management, Service desk (Incident and Problem Management), Change and Release Management, Service Catalog and Request Management, Service Level Management and your CMDB. This native connectivity allows you to get up and running quicker and in a more cost effective manner than vendors whose solutions do not share a common platform; not to mention a much lower TCO over the long haul. By leveraging our BMC Atrium CMDB as the central data repository for all your IT management applications, you can reap the benefits of a single representation of your infrastructure and the business services it supports. This commonality facilitates: real-time data analysis and reporting, improved data integrity and normalization and improved decision support capabilities. When it comes time to upgrade your BMC system, the fact that it’s based on the BMC Action Request System ensures that your upgrade path is uniform across all applications. The BMC IT Service Management solution also features out-of-the-box templates and workflows (including support for ITIL v3 best practices) to get you up and running quicker and ensure that your IT integrations and processes are compliant with industry standards and best practices.
Tell us about some of your integration horror stories.
By: Rod McLane