Unlike the simple, flat, tethered PC experience, mobile devices are always at your side and participate, actively or passively, in all your activities. They are always connected to the Internet, store vital details about you, including your schedule and personal network, and have surprising amounts of idle computing power. Mobile devices become smarter than PCs when that information is used in the context of where you are and what you’re doing. For example, by understanding what issues you’re currently working and how you prioritize them, they can:
» Push specific, relevant alerts to you — status updates, knowledge-base entries, and related issues
» Recommend nearby team members who are available to assist you
» Recommend and retrieve information from other applications, such as a configuration management database (CMDB) or ERP system, regardless of whether or not they were pre-configured for wireless viewing
» Hide or show appropriate fields so you only download what you need and only see what matters
» Recommend nearby resources, including depots and warehouses, with the part you need or best times for service work based on location and facility schedules
» Optimize your route based on what you need to accomplish and any possible constraints, such as hours of operation and traffic or weather delays
By: BMC Software